Refunds

InterpreterDC is committed to transparency, professionalism, and fairness in all financial transactions. This Refund Policy sets forth the conditions under which refunds may be requested and issued. By engaging InterpreterDC’s services, clients agree to the following terms:

1. Eligibility for Refunds

• Refunds are available only in cases of confirmed cancellation of services prior to delivery.

• Cancellations must be submitted in writing to admin@InterpreterDC.com and acknowledged by InterpreterDC to be valid.

• Services that have already commenced or been delivered, in whole or in part, are not eligible for refunds.

2. Refund Timeline

• Refunds are initiated within five (5) business days of confirmed cancellation.

• InterpreterDC is not responsible for delays caused by banks, credit card companies, or third‑party payment processors.

3. Method of Refund

• Whenever possible, refunds will be processed using the original method of payment.

• Any alternative refund method must be expressly agreed upon in writing by both parties.

4. Authorized Recipient

• Refunds are issued only to the original payor.

• InterpreterDC does not process third‑party refund requests under any circumstances.

• Proof of payment may be required to verify the identity of the payor.

5. Non‑Refundable Fees

• A non‑refundable commercial processing fee of 10% applies to all transactions.

• This fee covers administrative and payment gateway costs and will be deducted from any approved refund amount.

6. Limitations and Exclusions

• InterpreterDC does not issue refunds for:

  • Client scheduling conflicts or unavailability.

  • Dissatisfaction arising from outcomes of legal or administrative proceedings.

  • Payments made without written confirmation of InterpreterDC’s availability.

• Payments made outside of InterpreterDC’s official instructions are not eligible for refund.

7. Discretionary Exceptions

• InterpreterDC may, at its sole discretion, consider exceptions in cases of verified emergency or administrative error.

• Any such exception must be documented and approved in writing by InterpreterDC management.

8. Final Confirmation

• Services are considered definitively reserved only once payment has been received and written confirmation has been issued by InterpreterDC.

• InterpreterDC assumes no liability for misdirected, unsolicited, or unauthorized payments.

InterpreterDC Refund Policy

FAQ

What is a refund?

A refund is a return of funds.

How to request a refund?

Request refunds within five business days.

Who receives the refund amount?

Refunds are issued to the original payor only.

Can I change the payment method?

Alternative methods require written agreement.

What if I cancel?

Refunds start after cancellation confirmation.

Are third-party refunds allowed?

InterpreterDC does not process third-party requests.